Terms and conditions
In most cases our 1st set of drafts will be created as a design document or sketch in order to propose the initial look and feel of the design. Once this has been approved we will then move onto building the website, adding functionality/features that have been requested. On occasion we might feel we have enough information to start building the website straight away. In some cases due to limitations with certain features/functions we may need to make changes to an approved design draft in order to make them work. Once we have built the website, we will upload this to a testing environment ready for you to view and approve, giving you opportunity to make changes until you are happy with the final design.
It is the customer’s responsibility to make sure that they are either the owner of or have full rights/permission to use any photos, written material, graphics or video media, and that there are no restrictions of use of any media provided to us for use with your project. We will not be held liable for any costs, fines or royalties relating to media or material provided to us.
If you would like videos or photography in your project but do not have access to any that fit the look or feel of your project, we can provide stock photography at an additional cost. Alternatively we can put you in contact with a photographer that will be able to help you out with obtaining the perfect photos for your project. Any costs or agreements made with a photographer/videographer will be separate from our design proposal and is strictly between you and the photographer/videographer unless otherwise agreed.
Changes and additional items not agreed upon
We reserve the right to quote for work we deem additional to that for which we have already quoted for and agreed with the customer. This also includes any changes that will require more than an hour to rework or make adjustments too. In some cases, what may seem like a small change to the customer or a small addition, can sometimes mean many hours extra spent reworking or making adjustments. We will always be reasonable, and make you aware if this situation arises.
Delivery Time Frame
The delivery time is when we will aim to have a completed draft of your design ready for approval. The customer will have five working days from when the final draft is submitted to approve and signoff the final design.
Any additional time required over the agreed upon delivery time frame due to additional work or delays placed on the project by the customer, will be subject to a new quote, requiring any previous quoted work up to this point to be paid in full before we proceed any further.
A non-refundable deposit payment 50% of the quoted price is required before any work starts on your project. Payment in full is required upon successful signoff on final design of your project. We do not accept refunds.
The customer is entitled to ask us to stop working on their project at any time, but we require all time spent up to this point and any costs we have incurred relating to your project to be paid for in full. Please note that any deposits paid are non-refundable.
Our office hours are 9am – 5pm week days, we are closed bank holidays and weekends. If your project is urgent and will require us to work outside of our office hours, this time is charged at twice our hourly rate.
We do not store credit card details nor do we share financial details with any 3rd parties. We do not share any customer details, whether business related or contact details with any 3rd parties.
Changes and updates after Final Design approval
After you have signed off and approved the final design, any changes / modifications and updates will be quoted for and charged at hour hourly rate.
Hosting is charged on a yearly basis, due for renewal every year.
Email Addresses are charged for on a yearly basis, due for renewal every year.
Domain names are charged for on a yearly basis, due for renewal every year.
This does not affect your statutory rights.
Re-installation of Operating System
As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows® operating system (or similar). Both these procedures are carried out only as a last resort and after we have attempted all other means of repair.
Re-formatting of the hard disc drive(s) means that all data will have been erased. The computer will have been returned to “Factory Settings” after re-installing Microsoft Windows® in other words, to the state it was in when it left the manufacturing facility. The backed up data can then be re-installed on the computer.
Loss of data
The customer is responsible for making sure their data is backed up (saved to another hard disc drive, USB Pen drive or to removable media, for example, a CD-R or DVD-R disc) prior to us performing a repair. We accept no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.
Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), by a virus or spyware infection, corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular and systematic backup procedure. We will be pleased to advise on this.
If you choose not to go ahead with the repair
If you choose not to go ahead with a repair, you will still be charged for the engineers time spent on site diagnosing the reported issue. This will be a minimum of £30.
• When the customer requests us not to proceed with a repair which it is able to effect to resolve the problem.
• When we are able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide us with an original licensed Operating System disc and a valid Product Key.
• When we provide a clear and precise diagnosis of a failed component but the customer decides not to proceed with the replacement.
Repairs are charged at £30 per hour and required replacement parts are charged for additionally. For all work carried out, a minimum of one hours labour will be charged, regardless of whether an engineer has remained on site for a full hour. We will never charge more than £90 in labour in one booking even if an engineer remains on site longer than 3 hours.
In some cases, we may need to take computers to workshops for specific parts to be fitted. All hardware repairs and services, but specifically excluding software services, are supplied with a 3 month warranty.
As your computer ages the electronic components deteriorate with age due to heat, environment, dust build up and general wear and tear. Because we have repaired/replaced a part or component within your computer does not mean that a failure of another separate part is related to a repair we have made. It has most likely failed naturally of its own accord through no fault of the owner or repair engineer. This also applies to any software fixes applied, as these will not directly affect any hardware components within your computer. We therefore will not be held liable for any failure of parts or components unrelated to those of the original reported fault, during or after a repair.
Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped/dropped off, or picked up), unless by special previous arrangement. When booking a repair a credit or debit card will be required to confirm your booking. Once the repair is complete, and you are happy with our services, we will take payment via the provided debit or credit card either the same day or the following day. We do not accept refunds.
We do not store credit card details nor do we share financial details with any 3rd parties. We do not share any customer contact details with any 3rd parties.
This does not affect your statutory rights.
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